Support
Frequently asked
questions.
What is WatchScanning? +
WatchScanning lets you snap photos of a watch and get an instant AI report on what model it is, whether it looks authentic, and what it's worth. You can upload up to 4 photos per scan.
How accurate is the analysis? +
It's very detailed, but no AI is perfect. Better photos give better results. For expensive purchases, we always recommend getting a professional appraisal alongside our report.
How do credits work? +
Each scan costs 100 credits. You buy credits in bundles, and bigger bundles get you a better price per scan. Credits never expire. We have four packages: Starter (1,000), Popular (2,000), Pro (5,000), and Ultimate (10,000).
What photos should I upload? +
Clear, well-lit photos work best. Try to get the watch face, caseback, crown, and any engravings or serial numbers. You can upload up to 4 photos per scan, and higher resolution helps a lot.
Are my photos stored? +
Your photos are not permanently stored on our servers. They get processed in real-time and that's it. Your analysis history is saved both locally in your browser and on our end for account management.
Can I get a PDF report? +
Yes! After every scan you can download a PDF with the full verdict, reasoning, feature breakdown, and market valuation. Great for sharing or keeping as a record.
Which brands are supported? +
Effectively any watch. That spans luxury Swiss houses like Rolex, Audemars Piguet, Patek Philippe, Omega, Cartier and IWC; everyday and enthusiast names like Seiko, Citizen, Casio, Tissot, Hamilton and Orient; vintage pieces; and modern smartwatches such as Apple Watch, Garmin and Samsung. If it's a watch, you can scan it.
How can I identify a watch from a photo? +
Upload one or more clear photos of your watch. WatchScanning analyzes the dial, case, bezel, hands, bracelet and other visible details to identify the most likely brand, model and reference. Once identified, you'll receive additional information including market value estimates and a detailed watch report.
Can WatchScanning identify a watch without the reference number? +
Yes. WatchScanning can identify many watches using photos alone, even if you don't know the reference number or model. Our AI analyzes visible design features such as the dial, case, bezel, hands and bracelet to find the closest match. Providing additional photos can improve accuracy.
How does WatchScanning estimate a watch's market value? +
WatchScanning combines AI-powered watch identification with market data to estimate a watch's current value. The valuation is based on the identified model, the condition visible in your photos and available market information. It's intended as a guide and may vary with condition, documentation and current market demand.
What's included in the watch report? +
Each scan identifies the watch and returns an authenticity verdict with the reasoning behind it, a feature-by-feature breakdown of the details we checked (dial, case, bezel, engravings and more, each flagged as consistent or questionable), an estimated market value with price range and market sentiment, and the reference sources used. You can download everything as a PDF report and ask our AI watch expert up to three follow-up questions.
Can WatchScanning tell if a watch is fake? +
Yes, to a point. It checks your photos for the common signs of a fake, such as off dial printing, wrong fonts, sloppy engraving, or details that don't match the genuine watch, and flags anything that looks wrong. A photo can't catch everything, though (it can't see the movement inside), so for an expensive watch it's best paired with an in-person check by a watchmaker.
How do I contact support? +
You can reach us at FugleJobb@gmail.com. We aim to respond within 24 hours.